Politique de remboursement

Our return policy allows 14 days from the date you receive your item to request a return. To qualify, the item must be in its original condition — unworn or unused, with tags attached, and in the original packaging. Please also provide your receipt or proof of purchase.

To request a return, please contact us at sales@taanoco.com.

If your purchase qualifies for a return, we’ll provide a return shipping label along with detailed instructions on how and where to send your package. Please note that items returned without prior authorisation will not be accepted.

Damages and issues
Please check your order as soon as it arrives and contact us right away if the item is defective, damaged, or incorrect. This allows us to review the issue promptly and resolve it for you..

Exceptions / non-returnable items
We’re sorry, but returns are not accepted on sale items or gift cards. If you have any questions or concerns about your specific item, please don’t hesitate to contact us. 

Exchanges
The quickest way to get the item you want is to return your current one. Once the return is approved and the refund is processed, place a separate order for the new item.

European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without providing justification. The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required..

Refunds
We’ll notify you once we’ve received and inspected your return and confirm whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at sales@taanoco.com.